RETURN REFUND POLICY

Return & Refund Policy

In order to give customers a good shopping experience, if you are not satisfied with the purchase you received, you can contact us at info@esselairstore.com to send detailed information about your order number, and we will deal with related issues such as return payment as soon as possible. Please note that if the item crashes during transportation, we will bear the shipping cost. However, if there are no problems with the returned goods, you will need to pay for shipping.

How can customers return your products?

• By mail

What is the restocking fee?

• No restocking fee

How Will Customers Get the Return label?

For defective products: In the box
For customer remorse: In the box

The product conditions that we allow for returns:

• New

How much will customers pay for return shipping?

For defective products: Actual cost of return shipping
For customer remorse: Actual cost of return shipping

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once our warehouse receives and inspected your return order, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@esselairstore.com

 Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@esselairstore.com and send your item to our warehouse.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you have any question, please contact info@esselairstore.com

Contact our customer services at:

30 N Gould St, STE 4000, Sheridan, WY 82801

Phone: +1 307 205 2376

Email: info@esselairstore.com